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1PLAINTS, Conflicts & Option Dispute Service

• Bally’s (Newcastle) Limited (Bally’s) and its particular category groups (Bally’s Category) entirely supporting the mission detailed to the Gambling Act 2005 and you can is invested in best habit to the gambling and you can social responsibility and you can will ensure gambling is performed pretty and you can publicly in accordance with group steps.
• Bally’s will bring put into impression guidance and functions to the Bally’s Casino Newcastle designed to make sure the oversight at the gambling tables is done by managers and you can investors so you could ensure the integrity out of gambling isn’t compromised.
• A complaint mode a complaint out of one aspect of your group and you can team work on in respect of your registered things, and you can a conflict is someone complaint and that:
• a good. Isn�t repaired at the first phase of your complaints process.
• b. Refers to the results of your complainant’s to play buy.

dos. BALLY’S (NEWCASTLE) Limited Casino Complaints Process

• dos.step 1 Someone gambling complaint will be repaired on the Bally’s Casino Newcastle casino Agent and you can/if not Gambling Director at the time of the new incident, if your the new Agent or Gambling Director is unable to settle the problem it would be explained the burden Director and you can get Surveillance.
• dos.dos If you are not proud of the new quality of your dispute you are given a gambling dispute leaflet and you tend to welcome to put your count in writing to the General Director, Bally’s on the Door, Newgate Road, Newcastle-upon-tyne NE1 5GT, email: [email address safe] .
• dos.a dozen Responding to the new enquiry the entire Director tend to act to you on the email address or create to you just after exploring the latest dispute, explaining the option.
• dos.five If you are not content with the option your , Bally’s at the Gate, Newgate Road, Newcastle, NE1 5TG if not via email address [email address secure] that can personally check out the the problem.